According to the airline, the incident occurred during pre-departure operations when the aircraft was still on the ground. The crew member was eventually freed and received medical attention. Air Canada said the individual is now safe, though the airline did not disclose the extent of any injuries.
The airline stated that the situation was identified before takeoff, preventing a potentially serious outcome. Operations staff halted the departure once the issue was detected, and emergency protocols were followed to release the crew member from the cargo compartment.
Air Canada said it is reviewing how the incident occurred, including communication between ground crews and flight staff, as well as safety checks related to cargo loading and aircraft clearance. “Safety is our top priority,” the airline said, adding that corrective measures will be taken if gaps are identified.
Aviation experts note that while rare, such incidents highlight the complexity of ground operations at major airports like Toronto Pearson, where tight schedules and multiple teams work simultaneously around aircraft. They stress the importance of strict adherence to lockout and clearance procedures before any aircraft movement.
Transport Canada has been notified of the incident and may conduct its own review, depending on the findings of the airline’s investigation.
The incident caused minor delays but did not significantly disrupt airport operations. However, it has raised concerns among aviation workers’ groups, who say the episode underscores the need for continuous safety training and clear communication on the tarmac.
As the investigation continues, Air Canada said it will cooperate fully with regulators and ensure lessons are learned to prevent similar incidents in the future.