Air Canada Faces Backlash for Double-Charging Passenger for Baggage, Refuses Refund
Toronto, December 16 – Air Canada has come under scrutiny after a passenger reported being charged twice for their checked baggage, a move that violates Canadian Transportation Agency (CTA) rules. Despite the error, the airline has refused to issue a refund, insisting it is “abiding by all applicable laws.”
The incident has sparked outrage, with consumer rights advocates criticizing Air Canada’s handling of the situation. According to CTA regulations, passengers are entitled to refunds for erroneous charges, yet the airline has defended its stance without providing further clarification.
The passenger, whose identity has not been disclosed, stated that they were charged twice for the same checked baggage during a recent flight. After multiple attempts to resolve the issue with Air Canada, their request for a refund was denied, prompting them to take the matter public.
“This is unacceptable. Airlines have a responsibility to follow consumer protection laws, and this is a clear violation,” said a spokesperson for a passenger rights organization.
The case adds to growing criticism of Air Canada over customer service and transparency. Passengers and advocacy groups are now urging the CTA to investigate the incident and ensure accountability.
As complaints mount, the controversy highlights ongoing challenges in enforcing passenger rights in Canada’s aviation sector.