Subtitle:
Locked accounts, long wait times, and lack of support deepen public dissatisfaction with tax agency
News Report:
Canadians across the country are voicing strong frustrations over delays in receiving tax refunds and accessing benefits from the Canada Revenue Agency (CRA). In recent months, a growing number of individuals have reported challenges such as locked CRA accounts, prolonged processing times, and an inability to reach live support when seeking help with their concerns.
Many users found their accounts unexpectedly locked after updating their banking information or attempting to correct small errors, triggering lengthy identity verification procedures. As a result, essential payments like child benefits, GST credits, and income tax refunds have been held back, placing financial stress on households that depend on timely government support.
Adding to their concern, people trying to contact the CRA have faced repeated obstacles. Long call queues, extended hold times, and disconnected calls have become a common experience. In many cases, callers are directed to automated voice systems or online chatbots, which often fail to resolve their issues.
One taxpayer described calling more than a dozen times in a week without success. “I’ve been trying to talk to a CRA representative for over two weeks. I just need to know where my refund is, but all I get is a recording,” he said.
Disability claimants, seniors managing pensions, and parents awaiting child benefits are among those most affected. Several reported that even after submitting all required documentation, no confirmation or follow-up has been received.
Critics say the situation reflects deeper issues within the CRA’s systems. Outdated technology, staffing shortages, and increased reliance on automated tools have left many Canadians without access to human help, especially during critical times. The problem is further aggravated during peak tax season and mid-year benefit review periods.
In response, the CRA has urged Canadians to make use of their online services, including the My Account portal, and noted that high call volumes may cause delays. However, many argue that not all users are comfortable navigating online platforms and that real human assistance is essential for resolving complex cases.
Advocates and opposition members are now calling for immediate reforms. Suggestions include faster account recovery procedures, clearer communication from CRA regarding delays, and greater investment in frontline support to meet the needs of taxpayers.
With no quick resolution in sight, Canadians continue to wait—often in silence and without answers—for the money they are owed.